Advancing towards contemporary practice: a systematic review of organisational performance measures for non-acute health charities

BMC Health Services Research
http://www.biomedcentral.com/bmchealthservres/content

(Accessed 23 Feb 2019)
Research article
Advancing towards contemporary practice: a systematic review of organisational performance measures for non-acute health charities
The study concluded that (1) demonstration of organisational performance is relevant to non-acute health charities; (2) organisational performance measurement is feasible in this sector; (3) an evidence-based organisational performance measurement framework for the sector has not yet been developed nor has an existing organisational performance measurement framework been adapted for the sector, although the Balanced Scorecard is likely to be an effective option and (4) five leading measures – Quality of Service; Finance; Stakeholders (Customers and Clients); People and Culture; and Governance and Business Management; could be used to determine organisational performance in these sectors. Finally, ‘Mission and Purpose’ could be explored as a potential measure. Further research to understand why there is such limited published organisational performance evidence for the sector could be useful. Case studies of organisational measurement strategies of successful non-acute healthcare charities and research into important factors for organisational performance implementation in the sector may contribute to greater uptake and knowledge dissemination.
Authors: Richard Colbran, Robyn Ramsden, Karen Stagnitti and John W. Toumbourou
Citation: BMC Health Services Research 2019 19:132
Published on: 22 February 2019